When dealing with ANY customer issue, "I'm sorry" goes a VERY long way. Me, being the impatient (and slightly rude) customer who was freaking out about my birthday present not shipping six days after it was ordered is a VALID issue especially when the item was in stock at the time of ordering. The fact that Mr. Scott V. began his email with "I'm sorry" immediately made me receptive to the rest of his email message. He showed that Amazon may have just cared a little what their customer was going through. He then struck gold and followed up the "I'm sorry" with telling me that Amazon wanted to rectify my issue quickly and did in fact want me to have my Kindle for my birthday. He gave me a full delivery status and followed that with Amazon's intention to fulfill the estimated time frame. It was not until I received The Kindle that I saw the fulfillment of my order WAS FROM WITHIN the state that I live. Right from the start, I was believing that the fulfillment of my order was coming from out of state and after 6 days of my item not shipping, I had a real worry that it may not make it to me in the 5-9 day delivery estimate that set the expectation in the first place. Ok, so I was wrong. But I STILL stand by the fact that withholding a shipment for 6 days for the person who EARNED (remember, you have to qualify for that "super saver shipping") is quite a demotivator to spend the extra cash to qualify... I mean, what's the REAL benefit? Add to that a customer service representative that spews logistics at an emotional purchase and you have a rather distasteful shopping experience.
Ok, so I was wrong and flew off the handle waging a complaint with Amazon prematurely, however, I stand by my comment that customer service was severely lacking with that initial customer service contact and COULD have quelled my issues quickly before I got rude and now have to eat crow. Yuck! Can someone pass the ketchup?